THE LEARNING FLASH
Our summer started slowly with all the rain, but now the heat and intensity of summer is here. In some states, including Indiana, school starts in only a couple of weeks! How could it fly by so quickly?
(Drawn by Lacey, from Loogoottee Elementary West)
This newsletter is broken into the following segments of brief articles:
This Month's Schedule
10 Steps to Successful Project Management
Audio conference: Professional Business Conferences - August 6th (1-2PM)
Learn More AND Register
I'm OKAY, You're a Pompous Butt Head: Using Tools and Your Strengths to Lead 360 Degrees
Women & Hi Tech Indianapolis - August 12th Luncheon
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Transforming Subject Matter Experts Into Powerful Faculty
Indianapolis, IN - August 21st
Learn More AND Register
Faculty Development: Launching Student Success
Webinar - Begins August 22nd
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Grow Starts: Jumpstart Admissions Success
Webinar - Begins August 22nd
Learn More AND Register
Leadership Academy Retreat
Children’s Museum of Indianapolis - August 26-28th
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Project Management for Trainers ASTD Certificate Program
Alexandria, VA - August 8-9th
Learn More AND Register
PLAY GAMES! If you are interested in spending two hours in Indianapolis trying out a management simulation on 8/4 from 10 - noon at the RMA’s Office, please contact Margie Brown ASAP.
Project Management Magic
Do Females Make Better Project Managers?
Project Management stills seems to be dominated by males though increasingly females are entering this field. When I speak at PMI meetings, the percentage of female attendees is still relatively low.
Somewhat stereotypically, women are believed to possess better soft skills in comparison to the males, and excel at multitasking, listening and team work. These competencies would predict success at project management. Let us know what you think by emailing info@russellmartin.com.
Lessons From Project Management: 101 Ways to Organize Your Life
Yes, this blog actually has 101 ways (the author is obviously a gifted project manager to have so much free time!). The ideas are related to project management work as much as life, and here are some of my favorites:
- Being people-oriented does not mean that you cannot be task-oriented (and vice-versa).
- Giving autonomy does not mean not keeping track of progress.
- Your reputation depends on your perceived credibility and integrity: A very basic item for leaders is to ensure that promises made are promises kept. If action is committed, it must be performed
Read the rest
Top 10 Reasons NOT to Use Project Management (David Letterman style)
10. Our customers love us, so they don't care if our products are late and don't work.
9. I know there is a well-developed project management body of knowledge, but I can't find it under this mess on my desk.
8. All our projects are easy, and don't have cost, schedule, and technical risks anyway.
7. Organizing to manage projects isn't compatible with our culture, and the last thing we need around this place is change.
6. We aren't smart enough to implement project management without stifling creativity and offending our technical geniuses.
5. We might have to understand our customers' requirements and document a lot of stuff, and that is such a bother.
4. Project management requires integrity and courage; they would have to pay me extra.
3. Our bosses won't provide the support needed for project management; they want us to get better results through magic.
2. We'd have to apply project management blindly to all projects regardless of size and complexity, and that would be stupid.
1. We figure it's more profitable to have 50% overruns than to spend 10% on project management to fix them.
More? Check out this site
If it seems like your project sponsors and stakeholders are a bit unrealistic about project management, consider bringing us in to hold a half day session on Project Management for Stakeholders and Sponsors. Or enroll in the 10 Steps to Successful Project Management public workshop in November in Indianapolis. Contact Margie Brown for more information and availability.
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Leadership In the Middle
Experts as Coaches: Why It Doesn't Work
It seems a simple decision to match an experienced sales person up with a novice so that the new person ramps up quickly. In fact, it often does not work. Why is that?
- What the expert does right is not defined, so poor behaviors may be taught
- What the expert does right is not easily replicated, for example, personality
- Organizations tackle coaching before basic process issues are addressed
If you'd like help growing your experts into coaches, or you need coaches for your new managers, contact Margie to be introduced to one of our professional coaches.
Contact Margie Brown for more information.
The Leadership Academy: All Leadership Training is Not the Same
There are many good options for growing leaders, but RMA’s Leadership Academy is different because our attendees say it is. Listen to what they say they have learned to do from our sessions:
- Do the Hard Stuff (don't avoid it)
- Learn to adapt to staff, peers, customers and executives as needed.
- Work on the business, not at the business.
- Ask, ask, ask, then check for understanding.
- If you stumble make it part of your dance.
Join our facilitators Lou and Susan Mosey in August at The Children's Museum of Indianapolis. Sign up now.
Contact Margie Brown for more information.
Leading Your Own Life
Sardinian sheepherders, Japanese grandmothers and Seventh-Day Adventists in Los Angeles don't seem to have that much in common. But within these groups there are some of the longest-lived people in the world. Author Dan Buettner’s global research culminated in his book The Blue Zones: Lessons for Living Longer from the People Who've Lived the Longest. Want to learn how? Dan identified four ways to live longer:
- Create an environment that encourages physical activity
- Set up your kitchen in such a way that you're not over-eating
- Cultivate a sense of purpose
- Surround yourself with the right people.
One of the idiosyncrasies he discovered is that people who eat nuts four to five times a week, 2 ounces at a time, tend to live two to three years longer than people who don't.
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Improving Higher Education
My special thanks to Debra Carroll, Kim St.Cyr and the gifted faculty and students at Catherine Hinds School of Aesthetics for fabulous facials for me, my daughters and my mother! If you are near Woburn, Mass, check it out: www.catherinehinds.com.
Lou’s Articles in LINK and Career Central
If you've missed these articles, please drop an email to lou@lplusearn.com and we would be happy to send you an electronic version.
LINK
May 2008 - Past, Present, Future: Using IT to Time Travel
July 2008 - I Tell Them To Do It, It Doesn't Get Done
CareerCollege Central
May 2008 - Healthy Teams, Healthy Profit
June 2008 - High School Heros
July 2008 - Technology Scorecard Plinko
Coming soon - The 10 Myths of Faculty Development
I am thrilled to announce that I have accepted a position on the Advisory Board for Career College Central.
Learning Audit: Are Your Faculty Delivering?
Take this simple quiz:
- Is the material taught in a visual way?
- Is the material taught in an auditory (hearing) way?
- Is the material taught in a way that engages students by allowing them to move?
- Can students work part of the time by themselves?
- Can students work part of the time with others?
- Are the students clear what the goals are?
- Are the students clear how their performance in class will be measured?
- Do the students feel physically and emotionally safe in class?
- Is the material reviewed at the end and beginning of each session?
- Is the material engaging and entertaining?
If you answered NO to any of these questions, consider sending your faculty to our classroom changing, four session webinar Grow Starts: Jumpstart Admissions Success starting this month.' Please email me if you have additional questions.
Want to transform Subject Matter Experts into Faculty quickly? Attend our 1 day workshop Transforming Subject Matter Experts Into Powerful Faculty on 8/21 and leave with the process and training materials you need to improve your faculty immediately.
Learn More AND Register
We Caught Up! Girls and Math
Sixteen years after Barbie dolls declared, "Math class is tough," girls are proving that when it comes to math they are just as smart as boys, measuring up in every grade, from second through 11th.
Read More
Sell Less, Start More
What is the biggest mistake your reps are making? Probably it's talking too much. 'Reps that sell through questions start more students. The easiest thing to do is to "lecture" to a prospect about all the wonders of the school, but research shows that most of us don't retain much from that kind of approach. Instead, teach your reps to ask How and What questions, finding out what's important to the potential student, and showing him or her ways the school meets those needs. For more techniques to maximize starts, send your reps to Grow Starts: Jumpstart Admissions Success a four part webinar series beginning August 22.
Learn More AND Register
High School Presentation
Did you know we have a new High School Recruitment Presentation packaged for your high school reps to teach potential students project management. It's not too late to get their attention for a summer or fall start. For a free 30-day trial, contact me now.
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Training Truths
Attend one of our ASTD Project Management for Trainers Certificate2-day workshops:
September 8-9th, Alexandria, VA
October 23-24th, Atlanta
December 3-4th, New York City
We are currently working on a special December class with Lou… stay tuned.
Delegation Options: A Process for Improvement
Thanks to Training Systems Inc. www.trainingsys.com for this entry
Levels of Delegation
In each stage, the manager provides guidance at the level shown in bold type, and the staff member takes responsibility for the level(s).
| |
Stage 1 |
Stage 2 |
Stage 3 |
Stage 4 |
| Manage |
Interpret Needs |
Interpret Needs |
Interpret Needs |
Interpret Needs |
| |
Specify Results |
Specify Results |
Specify Results |
Negotiate Results |
| |
Determine what
to do |
Determine what
to do |
Determine what
to do |
Determine what
to do |
| |
Determine how
to do it |
Determine how
to do it |
Determine how
to do it |
Determine how
to do it |
| Employee |
Do it |
Do it |
Do it (or delegate it) |
Do it (or delegate it) |
From Donald T. Tosti, ISPI Conference session 2000
The Boss Should Go First
A sales rep, an administration clerk, and the manager are walking to lunch when they find an antique oil lamp. They rub it and a Genie comes out. The Genie says, 'I'll give each of you just one wish.'
'Me first! Me first!' says the admin clerk. 'I want to be in the Bahamas, driving a speedboat, without a care in the world.' Puff! She's gone.
'Me next! Me next!' says the sales rep. 'I want to be in Hawaii, relaxing on the beach with my personal masseuse, an endless supply of Pina Coladas and the love of my life.'
Puff! He's gone.
'OK, you're up,' the Genie says to the manager.
The manager says, 'I want those two back in the office after lunch.'
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Technology
Are You Missing the Social Media Marketing Party?
Mark Kolier writes that while social networking and blogging both offer great opportunities to build your brand and create conversations about your products, it is not an area in which your company should consider for making direct sales to prospects and customers. On the Web, we are first and foremost "citizens" since we are not "owned" by any company trying to sell us products.
Should direct marketers be trying to reach potential customers via blogs or social media?
Most direct marketers have not had success making social network marketing or advertising on blogs pay off. It is a terrific way to engage with your customers to find out what they think about your products and services.
Should my company have a blog?
Only if you can commit to updating it regularly. Most experts feel that has to be at least weekly. It's also not a place to simply promote your company's products. Blatant direct marketing call to action items on blogs are taboo.
How can I get the most value out of my blog?
Creating a conversation around a product category or topic of general interest can afford opportunities for you to highlight the benefits of products like the one you sell.
For more information please visit www.cgsm.com.
Check out Lou's blogs at the end of this newsletter. Do you have a blog that you would like to highlight? Send it to us at info@russellmartin.com.
Join Me! The 10th Annual Signature Customer Service and Support Professionals Conference
When: September 29 - October 1, 2008. Where: Loews Coronado Bay Resort
San Diego, CA. You don't want to miss this event! Register now so you don't miss our Early Bird Special by registering before August 23 and saving $100! You can register at www.helpdeskconference.com or by calling 425-398-9292. Join me at my presentation titled More for Less: Minimal Project Management for Maximum Results at this legendary conference on Customer Service.
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Web Wonders
Easy to Be Green
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The Contest
There's still plenty of time to sit by the pool, go to band concerts as well as wait in airports for storms to clear. Try out this contest while you wait! Send us your answers and you'll win FABULOUS MERCHANDISE. Make as many small words out of this phrase as you can. Send your answers to info@russellmartin.com.
LECTURE AS A LAST RESORT
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SURE |
LEAST |
ROSTER |
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July CONTEST Summer Beach Reads
Thank you to everyone who responded with their favorite summer reads. Here’s the list – get busy reading!
- Michele Goodrich: "Girls Like Us and the Journey of a Generation" by Sheila Weller- biography of Joni Mitchell, Carol King and Carly Simon...
- Rainie Scapicchio: "Beach House" by James Patterson and "The Ultimate Gift" by Jim Stoval
- Lana J. Kamennof-Sine (A librarian who had several suggestions): "Do androids dream of electric sheep?" by Philip K. Dick, anything by Ian Rankin, Elizabeth Peters, Barbara Michaels, Carole Nelson Douglas, Janet Evanovich, and Terry Pratchett
- Carol Edwards: "The Chase" by Clive Cussler and "Mistress of the Art of Death" by Ariana Franklin.
- Todd Ammell: "From A-Rod's Heart to Zim's Head - My 25 Years in Baseball. Is This a Great Game, or What?" by Tim Kurkjian
- Jill Sims: "Green This! Volume one Greening Your Cleaning" by Deirdre Imus
- Sandy Cornell: "Sail" by James Patterson and "Marley and Me" by John Grogan.
- Lida Pinkham: "Three Cups of Tea" by Greg Mortenson and David Oliver Relin
- Dan Brandon: "The Drifers", by James Mitchner and the Irish Century series by Morgan Llywelyn
- Meg Morales: "Sundays at Tiffany's" by James Patterson and Gabrielle Charbonnet
- Jane Martin: "The Book Thief" by Markus Zusak.
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Come See Us
Recent Articles by Lou Russell
Check out all my articles on Inside Indiana Business.
Free Webinars:
Previously recorded sessions by Lou Russell:
Upcoming sessions:
Lou’s Blogs
Where the RMA Staff Will Be in August:
Lou:
- Women & HiTech (Indy) - August 12th
- Mickey's Camp - August 18-20th
- Leadership Academy - August 28th
Margie:
- Traveling to Spokane, WA - August 11-14th
Mary Cook
- Shell (The Netherlands) - August 13th
- United Way of Central IN - August 21st
Deirdre Gengenbach
- United Way of Central IN - August 8th
Susan Mosey
- Leadership Academy (Indy - August 26-27th
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