- Communication means give and take.
- Following up to close the loop is optional and usually obvious.
- Bad news early is good news.
- Communication means being outgoing and taking the lead.
- Communication can’t exist without both party’s trust.
Let’s start with the basics. People have different behaviors and styles when they communicate. This diversity can drive great solutions or great angst. Trust happens when people adapt to others temporarily to create connection.
Question D: There is a common misconception that you must be outgoing and extroverted to be a good communicator. It is important to be authentic or you cannot build trust. Others can tell when you are faking it, just like you can if people act fake with you. Quieter people are often more succinct in their communication and prefer a slower pace in discussions. If you are more of a talker / interrupter like I am, manage yourself. A technique from Accelerated Learning is helpful:
When an idea is in your mind, quickly jot it down. Consider WHY you want to say this. Will it add to the conversation or derail the conversation? Are you talking to be heard or to add value?
Another issue is lack of closure. I finish sending an email and move on. But my quick emails can get wordy and rambling and confuse whoever I’m passing information to. It’s also easy to forget to follow-up. Here’s an example: I email someone to do something by a certain date. The person does it but does not tell me they have completed my request. I feel obligated to send multiple emails asking if the work is complete.
Don’t write like you speak. Read every email over when you think you’re done to make sure your message is clear. And remember to close the loop.