This is going to be conflicting homework. First of all, do not confuse delivery and options with value. Here is an example: "We are going to change all our training to e-learning because it is so much cheaper". If you want cheap training, send someone an article that you found online. Cost makes no sense unless it is in ratio to value (cost/value). "We are going to make everyone use our project management tool for all their projects so we can hold people accountable." Accountable makes no sense if you are not doing the right things for the right reasons that always have to do with the customer. Avoid anything that has 'always' in the sentence.
Be brave about new tools. Scott Kincaid, the CIO of Butler University, nuked his own organization. He invested in stepping back and looking at the customer. He connected with his team and built an organization that added value in the current and future world of Higher Education. Mary Cook from RMA facilitated this IT Evolution project. Increased value and sense of community were the outcomes, more than his customers even knew they wanted. IT Innovation Evolution Course Information.pdf There is always a new application, tool, technique or idea that can help you do what you are here to do. Keep looking for them. Get on Twitter (seriously) and figure out what it's about because other people are finding community there. You might not, but at least you'll know what your choices are. I was recently in with a large group of CIOs and none of them had Twitter accounts. Their customers do. Exercise: What is a tool that is sucking the life out of you? What are you doing that is a barrier to your success? What tool should you investigate to keep your options open?