1. Identify Interlocked Patterns of Behavior
As you draw your system loops, look for patterns that seem to depend on each other. In this example, investment decisions and service performance.
2. Identify Perceptual Delays
A delay in time can make it harder to notice the dependencies. Looking at how long it normally takes to launch a new product or deliver marketing or even turn off marketing can help identify roadblocks.
3. Quantify and Minimize Acquisition Delays
Ramping up when business gets bigger required intelligent timing. Too fast or too slow, and the production will struggle.
4. Identify Related Capacity Shortfalls
Before the product was rolled out, it would have been a good time to talk about capacity. How many units of product will we need and when? How many resources? How many customers? How many competitors?
5. Check for Eroding Performance Standards
In this example, service degraded quickly because of the sales volume. Instead of intervening with ways to grow service capacity, the same number of people worked harder and harder and the only solution was to do the service work more quickly with less attention to quality. Leaders must be able to see the beginning of degradation and react quickly.