At work, an individual or team member with mediocre IQ but high EQ will outperform a team with high IQ and low EQ. Smart is an asset, but you can’t implement smart when you are in the fight, flight, freeze condition. EQ is a different way of being smart. Daniel Goleman, who initially wrote of EQ, says that we can make better decisions when we know and use feelings intentionally. We can NOTICE and CHOOSE.