- No communication - emails aren't returned, calls aren't picked up
- Bizarre communication - a confusing email when questioned (by email) is sent back again, unchanged
- Unclear roles
- Lack of accountability - people don't do what I want them to do
In another article, I have written about Emotional Intelligence, which we call EQ. When we have a significant enough negative emotional response, our brains have a four hour hangover. In other words, for FOUR HOURS our decision making is compromised. It's not that we're unaccountable, we're literally blind to what needs to be done. Our only choices are FIGHT, FLIGHT and FREEZE. Our 'unruly' team members are likely blind to what we need as well:
- Practicing Fight, Flight or Freeze because of their project load
- Working in a job that doesn't match their skills / strengths
- Unclear what we expect of them
- Unhappy to be at such a stressed out company
Sometimes we create stress by our inability to value people with strengths we don't have. For example, highly detailed, technical e-learning developers find it difficult to understand why fast-paced, task driven project sponsors want to put time ahead of quality. Steady project managers trying desperately to keep each project stakeholder happy through shared communication get anxious when sales people decide to constantly tweak the product materials being used for the e-learning development. Together, these people make a whole brain. With the language of DISC assessments, unruly teams can learn to value that.
Here are a few pointers for your unruly teams using TTI DISC:
- Identify the strengths and blind spots of each stakeholder. Share these in a team model and identify the strengths and blind spots of the team.
- As a project manager / leader, look for adapting that could be shutting down one of your team members. Figure out how to get him or her back to the 'sweet spot'.
- Create a Team Vision Statement using three verbs and a noun. Use this as a mantra to rebuild focus on what is important when things start swirling. Here's an example: Our team defines, creates and delivers exceptional e-learning to sales staff.