In terms of customer service, kindness drives engagement and differentiation. Whether you think of your customers as external, or project stakeholders, or your own staff, kindness connects.
Joel shares what we choose:
"Every time you contact someone, you can make their day better or worse."
Here are a few suggestions from him for quick, impactful ways to be kind:
- Use handwritten notes for thanks. Consider sending one to your spouse occasionally.
- Start your day with 10 minutes of thinking about yesterday and what's important today.
- Encourage people around you.