- People who work lots of hours (effort) and use their competencies (ex., good at Excel) but don't actually do the task you wanted done.
- People who say "that's really not my job"
As you know, we had some trouble hiring a new project manager last year. At one point, Mary Cook, our Leadership Thought Leader asked a very simple question "Why don't you use Trimetrix?" She kindly left off the rest of the sentence which would have been "...which is what we tell our customers to do when they really want to hire and/or develop their staff well." When we did, our success increased.
In the Trimetrix process, our facilitators help you come up with 3-5 key accountabilities for a job through a step-by-step proprietary process . At first, participants talk about competencies, for example, have to know Excel, have to write well, have to have great communications skill, etc. Through the process, the facilitator helps people get beyond these 'skills and knowledge' competencies and think about what is critical about the job. Put another way, how does this job contribute to the organization's bottom line?
Key Accountabilities are bigger and broader but critical to organization success. Just because a salesperson knows a sales process, has good phone techniques and good communication skills doesn't mean he or she will bring in money. Closing sales is a key accountability, the rest are competencies.
Lots of you have spent thousands of dollars in your organizations building job descriptions based on competencies. Imagine how quickly you could accomplish a more useful result with Key Accountabilities. Sure, you need competencies but you need the ones that drive the Key Accountabilities. As you start hiring again, streamline the process and have more success.
Want to try it? Contact us!