Employee Engagement Goes Down Workplaces characterized by low EQ suffer turnover, as employees with reduced job satisfaction look for greener pastures. Or worse, unhappy employees remain with the company but with diminished performance, possibly causing a worse outcome for a company than the cost of recruiting and training their replacement would have been. Prolonged emotional stress on the job can lead to a loss of commitment to the organization. As their energy, commitment and motivation wane, unhappy employees may intentionally withhold knowledge and resources from the current employer in order to eventually convey them to a new employer.
"Because high anxiety shrinks the space available to our attention, it undermines our very capacity to take in new information, let alone generate fresh ideas. Near-panic is the enemy of learning and creativity." Social Intelligence, The New Science of Human Relationships, by Daniel Goleman, p. 435. Growth Potential Takes a Hit A company’s potential for innovation and growth are at stake when a low EQ dynamic is in place. The courage to speak up and share ideas evaporates when individuals feel fearful. Collaboration and creativity are sapped when employees experience chronic anxiety. Short term memory suffers, reducing their ability to hold information in working memory and handicapping people’s ability to learn. Over time, the motivation to learn new ideas diminishes. In an age when nearly all jobs require continuous learning to keep current, the implications of this to a business are not good. It can be devastating to an organization, especially one that depends on innovation to pull ahead in the marketplace.
©2011 Target Training International, Ltd. 022111 Controlling Emotions in the Workplace – The Impact on Your Bottom Line
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