The consequences of low EQ in the workplace go far deeper and are much more nuanced then just the effect on people directly involved. Research indicates that even people nearby who only observe the emotional behavior are affected, which means their performance is also affected. Observers of rude or uncivil behavior toward others suffer reduced creativity, scoring 33% worse on verbal tasks. This is because people are profoundly attuned to and impacted by the emotions of those around them. Low EQ not only diminishes an individual's own performance, but it can also erode the productivity of those around them.
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An excerpt ©2011 Target Training International, Ltd. 022111 Controlling Emotions in the Workplace – The Impact on Your Bottom Line