There is no IT without the business. Even an IT business has a business that is strategic with part of it being IT operations.
Beware of the Vendor Shortcut There’s no software package (ERP, CRM, LMS) that creates a stronger organization. There is no methodology (Agile, Lean Six Sigma, etc.) that drives a strategic view. Leadership creating a strong vision, values, strategy and plan that also holds people accountable for their growth and behavior must be in place and then the technology and processes can jump-start the roll-out. Beware of the long term IT assessment that creates a recommendation that is the answer. The recommendation should always include the voice of the customer, the voice of the staff and the voice of the leader. It should facilitate the alignment of representatives of each of these areas to look at strategic trends and then design an organization, processes, hiring model and strategic plan that will move the organization forward. Together. A vendor cannot do this for you. If it sounds too good to be true, it is. How many giant studies are up on a shelf somewhere? How many unopened user guides?
What did the CIO in the opening story do? He created, with us, a Leadership Academy for his high potential leadership and a process for identifying and growing high potential IT leaders. He convinced leaders across the organization to hold his leaders and their own accountable to working together. He sat in the workshops, shared his leadership story, and coached anyone who asked, and convinced his peers to do the same. He opened the program up to the other business functions and created a succession plan built on collaboration based on the needs of the customers that drove incredible business success. And right now he’s doing it again at another impressive company.