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“The
problem isn’t the people, it’s the system!” It’s a common,
frustrating refrain in this era of lean staffing and intense
competition, and it’s strikingly accurate. Unfortunately,
you can’t fix a bad system until you can map and understand
it. |
This course
is currently offered as a 2-day workshop. Ask about
our customization options.
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WHO SHOULD ATTEND
Individuals attending this session are involved in one
or more of the following areas:
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Finding the real source of problems.
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Troubleshooting complex problems.
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Communicating intricate issues internally and externally.
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Creating shared understandings of complicated issues.
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Improving productivity and timing.
WHAT THE SESSION PROVIDES
Systems
thinking provides tools to understand, share, and manage
complex problems and their links, making it easier to
improve through systemic intervention. Based in part on
Peter Senge’s best-selling The Fifth Discipline, our
experienced facilitators will help you and your staff learn
how to use systems thinking to improve competitiveness,
productivity — even moral!
WHAT PARTICIPANTS LEARN
After attending this
session, the participants will be able to:
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Define systems thinking.
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Explain when to use systems thinking and on what type of
problem.
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Apply systems thinking to a problem.
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Identify the behavior of the archetypes.
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Connect systems thinking to other disciplines.
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Recognize opportunities to intervene in a system.
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UNIT 1
Why Systems Thinking?
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What is Systems Thinking?
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Why Model?
UNIT
2
Analyzing and Modeling a System
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Identify the Initial Concern
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Creating a Causal Loop
Diagram: Three Options
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Benefits to Systems Thinking
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Why Model?
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When is Enough, Enough?
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The System Archetypes
UNIT 3
Determining Appropriate
Intervention
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Interventions
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The Agility Model: A Case
Study
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The Complexity Model: A Case
Study
Bibliography
Exercises |
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