WHO SHOULD ATTEND
Individuals attending this session are involved in one
or more of the following areas:
-
Identifying true causes as opposed to symptoms.
-
Communication of progress and plans to stakeholders.
-
Building consensus and commitment at all levels of an
organization.
WHAT THE SESSION PROVIDES
Problem
solving is a five-step process:
- Identifying
the problem.
-
Determining root causes.
-
Designing the optimum solution.
-
Implementing the solution.
-
Evaluating the solution.
Guided by our experienced facilitators, through simulation,
learners will practice the entire problem solving process in
this workshop.
WHAT PARTICIPANTS LEARN
After attending this
session, the participants will be able to:
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Clearly and concisely describe the existing problem.
-
Identify potential causes of the problem.
-
Determine the most likely root causes of the problem.
-
Identify and prioritize solution requirements.
-
Create a list of possible solutions.
-
Select the optimal solution.
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UNIT 1
Problem Solving Overview
-
What is a problem?
-
The Problem Solving Process
UNIT
2
Define the Problem
-
Pause, Focus, Investigate
-
Pareto Diagram
-
Write the Problem Statement
UNIT 3
Analyze the Causes
-
Brainstorming
-
Fishbone Diagram
-
Validate
-
Identify True Root Causes
-
Document Vital Few Root
Causes
UNIT
4
Create the Optimal Solution
-
Generate Potential Solutions
-
Evaluate Potential Solutions
-
Choose the Optimal Solution
UNIT 5
Develop the Implementation Action
Plan
-
Review the Optimal Solution
-
Create a List of Tasks
-
Assess Risk, Readiness, and
Resources
-
Develop the Action Plan
-
Obtain Approval to Proceed
UNIT
6
Implement and Evaluate Progress
-
Collect, Evaluate Progress
Data
-
Adjust the Action Plan
-
Report Status to Stakeholders
-
Close the Project
Case Study
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