COMMUNICATION UNPLUGGED
 
Oftentimes, technical projects fail, are seriously compromised, or don’t launch on time.  The reasons are seldom due to “technical” issues, but rather “human” issues or misunderstandings.  The opportunity lies in effectively communicating, strategizing and making decisions that are clearly understood by “techies” and “non-techies”.

This course is currently offered as a 1-day workshop.  Ask about our customization options.

WHO SHOULD ATTEND
Individuals attending this session are involved in one or more of the following areas:

·      Anyone within a business unit that works with a technical department or function

·      Project leaders or managers assigned to manage technical staff or a combination of technical and non-technical staff

·      Anyone with a technical background who interacts with non-technical staff, management or vendors and wants to improve the interpersonal skills necessary to communicate their knowledge to those around them.

WHAT THE SESSION PROVIDES
Participants will learn why communication challenges often exist between technical and non-technical individuals and how they can adapt their behavioral styles to improve interactions with one another to gain efficiencies and results.  The session provides the opportunity for a participant to learn about oneself, others and the importance of communication and interpersonal relationships in achieving results and advancing their career.
WHAT PARTICIPANTS LEARN
After attending this session, the participants will be able to:

·       Identify the importance of communication and interpersonal skills in today’s workplace

·       Understand their personal motivators and behavioral style and how others may perceive them

·       Identify barriers that get in the way of optimal communication and strategies for overcoming them

·       Develop an action plan for improving relationships with others who are crucial to them in achieving results

·       Influence and build relationships within and across organizations

 

 

 

UNIT 1

Overview

·   Understanding the problem: Why don’t we play well together?

·   Our ‘worlds’ are different

·   Why should we care? The impact on our ability to get results and to get along with others

 

UNIT 2

Understanding why the differences exist between individuals

·   Understanding oneself and others:  Individual motivators and behavioral styles

·   Blending styles

·   Reading others and adapting personal style

 

UNIT 3

Identifying the opportunities for improved communications

·   Focus on the goal

·   Know your customer

·   Shared expectations

·   Adapting for success

 

UNIT 4

Planning for optimal communications

·   Map key relationships

·   Develop a plan and plan for obstacles

·   More tools

Bibliography
 Exercises